US THEM and U Delivery/Shipping

Shipping Note.

FOR THE TIME BEING WE CANNOT SHIP ORDERS TO COUNTRIES OTHER THAN THE UK.

Delivery           

We offer free shipping on all UK mainland orders over £40.00

We use Royal Mail 24 hour Tracked shipping @ £3.95 on all UK mainland orders.                                                                      

Delivery of your order will typically take 3-4 days. But we do ask customers to allow up to 7 days for delivery particularly during busy periods like Christmas or if your order crosses a weekend.

Returns Policy
You may return most new, unopened items within 30 days of delivery for a full refund. If we make an error with your order we will pay your return shipping costs.

We cannot accept returns if a product has been opened and used unless there is a clear reason for doing so.If you need to return an item, please contact us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Damaged and defective goods:

if you have received an incorrect or damaged item. Just pop us an email at support@usthemandu.co.uk or phone us on 07880700645 and we will resolve it.

If the packaging or product is damaged please take photographs and email it or them to us.

Please do not return the goods until you have communicated to us and we agree that you may return them.

Unfortunately, not every return claim made is legitimate and we need to ensure evidence is provided by customers. This allows us to provide our customers with the best service possible.

If your claim is concerning an allergic reaction (we have never had one) we require a doctors certificate to support your claim.

When Returning Goods:

The Goods must be returned to us within 21 days of you telling us you wish to return them and we have agreed to that return.

Return both goods and all packaging in their original condition separately wrapped.

Including our delivery document.   At your risk and cost

After we have received the Goods, we will credit your credit or debit card with the full purchase price of the goods returned no later than 30 days from the date of receipt