Delivery & Returns

Delivery, Postage & Packing

• We accept orders from, and deliver to, addresses within the UK only.

• UK orders over £40 (gross) qualify for free delivery.

• For orders under £40, postage is calculated by weight and charged at the current Royal Mail rate. All delivery charges are shown at checkout.

• Original shipping costs, return postage, and any handling fees will be deducted from any refund due.

For bespoke orders, we aim to dispatch within three working days (subject to availability). Processing and delivery times may be longer during busy periods, particularly in the run-up to public holidays such as Christmas.

Orders are dispatched via Royal Mail or Parcelforce. If you are not at home when delivery is attempted, please follow the instructions on the card left by the courier to rearrange delivery.

Please provide any special delivery instructions at the time of ordering. Instructions received after dispatch cannot be applied. If needed, you may provide an alternative delivery address where someone will be available to receive and sign for the parcel. We do not deliver to PO Box addresses.

Goods become the customer’s responsibility once delivered. Ownership transfers to you upon delivery, provided full payment has been received.

Returns

You may return your order within 14 days of receiving the goods by notifying us via email at info@usthemandu.co.uk.

Returned items must be unopened, unused, in their original packaging, and in saleable condition. Return postage costs are the responsibility of the customer.

If goods are not returned in a reasonable condition, we may be unable to accept the return or issue a refund. When accepted, refunds will be issued to the original payment method, excluding any delivery charges paid on the original order (where applicable).

We recommend using a recorded delivery service, as we cannot be held responsible for returns that do not reach us.

Refunds are processed within 7 days of receiving your returned item(s). Please note that your bank’s processing times may affect when the refund appears in your account.

If goods are returned due to a genuine defect, we will refund the full purchase price, including your return postage costs.

If goods are returned for any reason other than a genuine defect or an error on our part, the refund will exclude both the original delivery charge and the return postage cost.

Order Cancellation

To cancel an order, please email info@usthemandu.co.uk before the order has been packed or dispatched.
If the order has already been dispatched, you may still return the goods for a refund, but you will be responsible for all postage costs.

When cancelling, you must return the goods to Us Them and U.

These terms do not affect your statutory rights.

Delivery Liability

Us Them and U cannot be held liable for:

• Losses resulting from an incorrect address entered at checkout.

• Parcels not collected within the courier’s specified timeframe after a delivery attempt.

• Goods left in a safe place or with a neighbour at your request.

• Loss or damage arising from reasonable or unavoidable delivery delays.