We accept orders from, and deliver to, addresses
within the UK only.

UK orders over £50
(gross) qualify for free delivery.

For orders under £50, postage is calculated by
weight and charged at the current Royal Mail rate. All delivery charges are
shown at checkout.

Original shipping costs, return postage, and any
handling fees will be deducted from any refund due.

For bespoke orders, we aim to dispatch within three working days (subject to availability).
Processing and delivery times may be longer during busy periods, particularly
in the run‑up to public holidays such as Christmas.

Orders are dispatched via Royal
Mail or Parcelforce. If you are not at
home when delivery is attempted, please follow the instructions on the card
left by the courier to rearrange delivery.

Please provide any special delivery instructions at the time
of ordering. Instructions received after dispatch cannot be applied. If needed,
you may provide an alternative delivery address where someone will be available
to receive and sign for the parcel. We do not deliver to PO Box addresses.

Goods become the customer’s responsibility once delivered.
Ownership transfers to you upon delivery, provided full payment has been
received.

You may return your order within 14
days of receiving the goods by notifying us via email at info@usthemandu.co.uk.

Returned items must be unopened,
unused, in their original packaging, and in saleable
condition. Return postage costs are the responsibility of the customer.

If goods are not returned in a reasonable condition, we may
be unable to accept the return or issue a refund. When accepted, refunds will
be issued to the original payment method, excluding any delivery charges paid
on the original order (where applicable).

We recommend using a recorded
delivery service, as we cannot be held responsible for returns that do
not reach us.

Refunds are processed within 7
days of receiving your returned item(s). Please note that your bank’s
processing times may affect when the refund appears in your account.

If goods are returned due to a genuine
defect, we will refund the full purchase price including your return postage costs.

If goods are returned for any reason other than a genuine
defect or an error on our part, the refund will exclude both the original
delivery charge and the return postage cost.